While TrackIt customers have options to purchase or leverage TrackIt Turn-Key Services for acquisition of the necessary hardware platforms to support the TrackIt software applications, some customers choose to provide and maintain their own Android tablet devices: bring your own device (BYOD). To allow Command Alkon Incorporated the ability to provide the best support possible for TrackIt products on independently-purchased devices, the following is our official policy for such BYOD scenarios:
- Cellular carrier agreements must be with Verizon or AT&T only at the current time. Other carriers may be supported in the future.
- Cellular carrier agreements must support mobile hot spots (for Verizon plans) and tethering (for AT&T plans) to function with the Engine Data Controller (EDC) to allow the capturing of engine diagnostic data.
- Three tablet devices supported are: Samsung Galaxy Tab Active2, Samsung Galaxy Tab® E, and the Panasonic Toughpad L1. Others can be submitted for testing and approval on a contract labor basis.
We strongly recommend that you add BYOD devices to our “SureMDM” Mobile Device Management (MDM) system for the best customer experience. This is necessary to provide our support team remote access to the customer-provided tablet devices, as well as pushing any necessary software updates to maintain current release status.
Customer must be willing to ship new devices to us for loading and configuration of the MDM software. The customer will cover the cost of shipping in both directions. We will not charge for the time to load and configuration service on the BYOD tablets.
- Shipping of the devices for configuration will not be necessary if the devices already are loaded with SureMDM software and we are able to access them remotely.
- Alternatively, if the customer would rather administer their own MDM system, they need to make us an administrator (remote screen view, collect logs, push updates) on their account. SureMDM (by 42Gears) is recommended, while other MDMs need approval.
For any situations not covered by the qualifications noted above, please communicate the specific customer request for their planned BYOD scenario for detailed response and recommendation. Our goal is to provide our customers with reliable and dependable products and support services for all our products. We want to assure any devices in the field can support the proper functionality that our software applications provide and that we in turn can be successful in supporting those devices remotely will continue to be our focus.
