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Assigning TrackIt Remote Support licensing

The following steps require you use the TrackIt Web Console for licensing. The steps on the following page include instructions for installing TrackIt Remote Support on a device after the licensing has been completed.

On the TrackIt Web Console:

  • Verify your license count
  • Assign an individual license, or
  • Assign multiple licenses

Verify license count

  1. Navigate to Settings > Site Settings and select the TrackIt Licenses tab.
  2. Under the TrackIt License Counts table, verify you have a sufficient number of Remote Support Licenses left.
  1. From the TrackIt Web Console, navigate to Settings > Tracking Device > Tracking Device.
  2. Find the device(s) you would like to apply the license to.
  3. Select the Editbutton for the device.
  4. In the Edit dialog screen, select the Licenses tab.
  5. Check the box next to Remote Support License.
  6. Click Save.
  1. On the TrackIt Web Console, navigate to Settings > Licenses > License.
  2. Select Remote Support License in the License drop-down menu. Adjust the other filters if you want to narrow the search further.
  3. Click Apply Filter .
  4. Select the check box next to the devices you would like to apply the license to.
  5. Click Save to keep your changes.
Upon the next login to TrackIt Android, the application will process the license and allow the installation of TrackIt Remote Support. Follow the steps on the next page to install TrackIt Remote Support on a Samsung device.