Talk Channels

Settings > Talk > Talk Channels

Individual channels allow for more focused communication when using TrackIt Talk. Dispatchers may group their drivers based on Region, Plant, and Job. When creating a channel, individual Talk Users must be added for access purposes. Any user not included on a channel won't see it as an available option to select from their tablet.

Talk Channels screen

We recommend using Automated Channels to create temporary channels based on ticket and dispatch orders.

Add channel dialog window

Add channel dialog window

Name

Sets the name of the channel. This is intended to describe the users included within the group.

Type

Manages access to the talk channel and defines how users may interact across the company.

Group drop-down menu Group

Regulates access to the talk channel so that only those users in the group may access it for wireless communication.
Dynamic drop-down menu

Dynamic

Grants all users access to the channel, but does not require the user to select the channel to hear communication for it.

Automated Channels

Associates Talk users with an automated channel so that when the channel is automatically created based on a data type, such as orderIndividual requests for specific materials that are associated with a job. Some jobs may consist of multiple orders of varying products. number, these users are added to the channel where applicable.

Grouped Talk Users

The available and grouped members of the talk channel will appear in either of the panes below. Adding or removing a talk user simply entails clicking the left or right arrow buttons.
  1. Go to the TrackIt Web Console and log in.
  2. Go to Settings > Talk > Talk Channels.
  3. Click Add Channel to create a new channel.
  4. Choose either a Dynamic or Group channel Type.
  5. Select from a list of Automated Channels if desired.
  6. Add users to the channel.
  7. Click Save to create the channel.