Ticket Assignment

Dispatch > Ticket Management > Ticket Assignment

Tickets yet to be completed may be assigned a vehicleAll machines used as a means of production on a construction site or at a batch plant. and statusThe specific activity or task a driver is currently engaged in, typically as part of a process called a "status loop." from this screen. Often these tickets are received from an integrated ticketing service, like COMMANDseries and will need to be assigned from this screen. When drivers miss a shift or equipmentAll machines used as a means of production on a construction site or at a batch plant. breaks down, you'll need to quickly update the equipment a ticketShort for “delivery ticket,” which is printed and given to the driver. Also called a tag or docket. The ticket includes, at a minimum, the product(s) ordered and the delivery address. It can also include the amounts of materials batched to form the mix. In the past, producers sent copies of the delivery ticket with prices as invoices; now tickets and invoices are two separate documents. is associated with. When orders are canceled or created, you'll likewise need to update the ticket's Status accordingly.

If you want a driver to be made aware of assigned tickets, select the Send Msg Send Msg check box check box on the right side of the table.

Only Active tickets with a Destination will appear on the To Job Navigation card for drivers in the TrackIt Android application.

Edit Ticket dialog screen

Ticket #

The number assigned by your integrated ticketing service is provided here. This is used to look up specific jobA project that orders and tickets are grouped under. details from reports such as Daily Breakdown, Ticket Summary, and Ticket Time Summary.

Alt Ticket #

Some integrated solutions may use multiple values for ticketing, so this field acts as an additional method of data tracking.

Job Code

The number associated with the project or job. This is also referred to as the Job Number, as shown from the Job screen.

Phase Code

The code associated with a project that may span multiple phases of completion. This is often automatically generated via an integrated ticketing solution.

PO Number

The purchasing orderIndividual requests for specific materials that are associated with a job. Some jobs may consist of multiple orders of varying products. (PO) number associated with the ticket. This is often automatically generated via an integrated ticketing solution.

Equipment

For effective tracking of tickets completed, a vehicle should be assigned to each ticket. On the Ticket Assignment table, you can choose which vehicle with associated driver you want to assign the ticket to from the Equipment drop-down menu.

Origin Time

The time of the vehicle departing with a loadThe total amount of concrete or asphalt that is being or has been batched for delivery. should be entered here. This field is helpful in identifying when a vehicle is en route to its destinationThe location of a job or pour site that a driver must navigate to. from the plantA production plant or material storage location..

We recommend using the associated status action to automatically record the actual origin time upon changing a status.

Destination Time

The time of the vehicle arriving at its destination location should be entered here. This helps in identifying when a vehicle arrived at a job site.

We recommend using the associated status action to automatically record the actual destination time upon changing a status.

Status

The state of a ticket that affects how it is treated by TrackIt and whether a driver is actively completing the associated load.

The following statuses are available for each ticket:

Not Started The ticket is inactive and assigned to the queue of upcoming assignments needed. Unless defined from the Auto-Activate Ticket Upon Receive setting, tickets must manually be changed to Active status before a driver may begin the ticket.
Active The ticket may be assigned to a driver for completion. Only one active ticket should be Active for a driver at a time.
Completed You may want to manually change the status of the ticket to Completed here if a driver improperly progresses through their status loopA series of statuses that constitute the typical process a driver should progress through as part of their daily duties. and doesn't automatically prompt the correct status. Usually, this status is automatically assigned through the use of a Status Action.
Voided Tickets may need to be voided if the ticket is incorrect when added or replaced through an integrated service, like COMMANDseries.

Contact Info

Each ticket often needs a phone number to reach the customer overseeing or purchasing the services rendered. Though this field isn't required, we recommend including a number for the dispatcher to call if problems arise.

Comment

Additional information regarding a ticket, such as location clarifications and contact names may be specified here.
  1. From the Equipment drop-down menu, select the equipment you want to assign the ticket to.
    If an employee is clocked in with a piece of equipment, their name will show up next to the equipment. Use the Refresh button to update the page if employees have clocked in but aren't showing up next to their equipment.
  2. Select the ticket's Status from the Status drop-down menu.
  3. Check the Send Msg Send Msg check box check box on the right side of the table if you want to notify the driver of the assignment.
  4. If any of the ticket details need to be altered, select the Edit button and use the Edit Ticket dialogue screen.
  5. Click Update Changes to save your changes.